Inspire. Empower. Impact.
Cultivating mindset shifts that drive sustained change.
Inspire. Empower. Impact.
Cultivating mindset shifts that drive sustained change.
Helping to create better businesses and a better world
Inspire. Empower. Impact.
Welcome to MONARCH, a human-centered consulting firm that specializes in organizational behavior, training, operations strategy, diversity, and inclusion, With over 25 years of experience, we have designed transformative experiences that have a profound impact on businesses and their people. We believe that when people do their best work, they create better businesses and a better world.
Our Unique Approach
Turning Strategy Into Action
We believe that turning strategy into action requires personalized journeys of learning, development, and execution, help people and organizations develop new habits, and come out stronger, better aligned, and more prepared to execute their strategies.
Client Obsessed
Relentlessly contextual to your strategy and culture, we co-create our programs around the metrics and behaviors that will help you align your people and create positive results.
Mindsets are the key
Our programs work to break down the assumptions, biases, and beliefs within your organization generating mindset shifts that will quickly become the backbone of sustained change.
Scale and Reach
With past and current clients in a myriad of industries, our engagements have innovated across business units, verticals, and from the C-Suite to the individual level. So albeit a people problem or a process problem, we. 've got you covered.
Examples of Engagements
IT Logistics:
Engagement: Streamlined supply chain processes and optimized inventory management system.
Quantitative Result: Reduced inventory holding costs by 21% and decreased order fulfillment time by 15%.
Trucking:
Engagement: Implemented route optimization software and driver performance metrics.
Quantitative Result: Increased fuel efficiency by 10% and reduced delivery time by 12%.
Healthcare:
Engagement: Restructured patient scheduling system and improved workflow efficiency.
Quantitative Result: Decreased patient wait times by 29% and increased patient satisfaction scores by 14%.
Telecommunications:
Engagement: Implemented customer relationship management (CRM) system and improved customer service processes.
Quantitative Result: Reduced customer complaint resolution time by 16% and increased customer retention rate by 9%.
Spa Services:
Engagement: Implemented customer loyalty program and enhanced service menu.
Quantitative Result: Increased customer retention rate by 24% and improved overall revenue by 11%.
Retail:
Engagement: Implemented inventory management system and optimized store layout.
Quantitative Result: Reduced out-of-stock incidents by 21% and increased sales conversion rate by 8%.
Real Estate:
Engagement: Developed marketing strategy and implemented digital advertising campaigns.
Quantitative Result: Increased lead generation by 25% and improved property sales conversion rate by 18%.
Technical Education:
Engagement: Consolidated individual instructors' lesson plans, and developed study guides thus allowing for the cross-training of instructors to create a comprehensive and unifying program for the same subject curriculum.
Quantitative Result: Improved student engagement by 17% and increased exam scores by 13%.
Corporate Training:
Engagement: Conducted employee engagement survey. Developed customized training programs and implemented performance evaluation metrics.
Quantitative Result: Improved employee productivity by 12% and reduced training costs by 18%.
Call Center:
Engagement: Implemented automated call routing system and improved agent performance tracking.
Quantitative Result: Reduced average call handling time by 23% and increased customer satisfaction scores by 15%.
Start-up Company A:
Engagement: Developed business strategy, policies, and procedures, onboarding program for newly acquired clients.
Quantitative Result: Increased customer acquisition rate by 34% and improved revenue growth by 27%.
Certification Fair for Elevator and Escalator Technicians:
Engagement: Developed a system for a certification fair for maintenance technicians of elevators and escalators, running continuously for 72 hours at a 24-hour facility, ensuring compliance with multiple required OSHA recertifications.
Quantitative Result: Achieved 100% compliance with all required OSHA recertifications for elevator and escalator technicians, resulting in improved safety standards and reduced risk of accidents or malfunctions.
Real Estate Investment Firm:
Engagement: Redesigned training for bidding on property at foreclosure auctions and conducting pre-auction inspections.
Quantitative Result: Increased successful bids at auctions by 29% and reduced post-purchase repairs and renovation costs by 5%.
Executive Coaching -Mentorship Entrepreneur Program:
Engagement: Provided personalized coaching and mentorship to entrepreneurs in the program.
Quantitative Result: Increased revenue growth for participating entrepreneurs by 30% and improved employee retention rate by 19%.
Homebuyer Seminars for First-Time Homebuyers:
Engagement: Formed a training consortium of major organizations to deliver comprehensive homebuyer seminars.
Quantitative Result: Increased the rate of first-time home purchases in the community by 17% and improved overall satisfaction with the home buying process by 29%
Dealership Sales Effective Training:
Engagement: Developed and delivered a sales training program for dealership staff.
Quantitative Result: Increased monthly sales revenue by 24% and improved customer satisfaction scores by 19%.
Training Series for New Real Estate Agents:
Engagement: Created a comprehensive training series for new real estate agents.
Quantitative Result: Improved average sales volume per agent by 10% within the first year and reduced agent turnover rate by 15%.
Defunct Apprenticeship Program Revival:
Engagement: Developed systems, processes, and policies for a defunct apprenticeship program.
Quantitative Result: Increased graduation rate of apprentices by 40%, reduced attrition rate by 8%, and achieved certification from the governmental Apprenticeship Council.
Technical Skills Training for Transportation Authority:
Engagement: Overhauled the technical skills training for a transportation authority.
Quantitative Result: Eliminated silo mentality among instructors, created a consistent curriculum adopted by a training consortium, and improved employee competence by 25%.
IT Company:
Engagement: Implemented a project management framework and streamlined development processes.
Quantitative Result: Decreased project delivery time by 27% and increased client satisfaction by 15%.
Software Migration due to Acquisitions:
Engagement: Conducted a comprehensive assessment of the SAP ERP training program. Spearheaded the development and implementation of a corporate-wide training initiative, and an electronic knowledge base and supervised a team of remote facilitators for the duration of the training adoption lifecycle.
Quantitative Result: Reduced training costs during migration by 37% and improved user adoption rate by 26%.
Telecommunications Company:
Engagement: Evaluated and enhanced the tower climber rescue training program.
Quantitative Result: Reduced average response time for tower climber rescues resulting in decreased safety incident rate by 22%.
Parenting Classes:
Engagement: Designed and delivered evidence-based parenting classes.
Quantitative Result: Decreased disciplinary incidents in participating families by 50% and improved child academic performance by 19%.
Night Club:
Engagement: Implemented inventory tracking system and optimized beverage ordering process.
Quantitative Result: Reduced pour costs by 21% and increased profitability by 26%.
Educator Development Series:
Engagement: Designed and delivered professional development workshops for educators.
Quantitative Result: Increased teacher retention rate by 18% and improved student achievement by 15%.
Staffing Agency:
Engagement: Streamlined recruitment and onboarding processes.
Quantitative Result: Decreased time-to-fill positions by 25% and increased client satisfaction by 17%.
Security Company:
Engagement: Implemented a real-time incident reporting system and enhanced training programs.
Quantitative Result: Reduced average response time by 28% and improved client retention rate by 10%.
Property Management:
Engagement: Optimized maintenance schedule and implemented tenant communication platform.
Quantitative Result: Decreased maintenance call costs by 32% and increased tenant satisfaction by 26%.
Law Firm:
Engagement: Reengineered case management processes..
Quantitative Result: Reduced case cycle time by 19% and increased billable hours by 15%.
Rollerskating Rink:
Engagement: Revamped marketing strategy and implemented online booking system.
Quantitative Result: Increased customer visits by 29% and improved revenue by 37%.
Political Campaign:
Engagement: Developed campaign strategy and implemented targeted advertising campaigns.
Quantitative Result: Increased voter turnout by 10% and candidate approval rate by nearly 5%
Our Mission
In 1998 GiannaRose took a look at the management consulting space and had a vision of the future. While many firms were able to help their clients find the right strategy, their clients often still struggled to execute. And GiannaRose knew why.
The best strategy in the world will fail if it doesn't consider the business's most valuable asset: Its PEOPLE.
She set out to do things differently, to create a human-centered consulting firm. Unlike other consultancies, MONARCH doesn't believe in cookie-cutter solutions to business problems. We are client-obsessed and co-create our programs around your specific strategy and culture to ensure positive results. Our programs also work to break down assumptions, biases, and beliefs within your organization, generating mindset shifts that drive sustained change.
Here at MONARCH We are client-obsessed and co-create our programs around your specific strategy and culture to ensure positive results. Since our modest start in San Diego, California, in 1998, MONARCH has grown to become a leader in turning strategy into action. Twenty five years later, MONARCH has grown from its modest start in San Diego, California, to become a global player and we're still just getting started!
About MONARCH
Cultivating mindset shifts that drive sustained change.
Since our modest start in San Diego, California, in 1998, MONARCH has grown to become a leader in turning strategy into action. We are client-obsessed and co-create our programs around your specific strategy and culture to ensure positive results. Talk to us today about how we can support your growth, and work to break down assumptions, biases, and beliefs within your organization.
Why Us?
Our next-generation approach combines deep business knowledge with transformational development
to help your people AND your company evolve together.
We equip leaders for tomorrow.
We inspire new ways of thinking.
We build critical capabilities.
We make strategy personal.
We unlock human and business success.
Business mentors are key—that’s why when it comes to client selection, we’re picky s. We want to give each of you the time and guidance you deserve. Whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we’ll create and refine your plan for success. We didn’t get there alone. And neither will you.
